Return and Refund Policy

1. Returns

• Customers may request a return within 14 days of receiving their order.

• Items must be unused, in original condition, and in their original packaging with all tags attached.

• Return shipping costs are the responsibility of the customer. Customers must purchase and print their own return label.

• Returns are not accepted in the following cases:

  • Incorrect selection by the customer (e.g., wrong model, color, or size)

  • Change-of-mind purchases

  • Customized, personalized, or final sale items

• To request a return, please contact us at lunapackofficial@gmail.com within 14 days of delivery.

2. Damaged or Defective Items

• If your product arrives damaged or defective, notify us by email within 14 days of delivery, attaching clear photos or videos.

• Once verified, a replacement of the same item will be shipped free of charge.

• Not covered under this policy:

  • Damage caused by misuse, accidents, or improper storage

  • Claims made after the 14-day window

3. Refunds

• Refunds are issued if:

  • The item is returned within 14 days and passes inspection

  • The return request was made within the 14-day period

• Refunds will be processed to the original payment method.

• Please allow 7–14 business days for your bank to complete the refund process.

4. Order Cancellations

• Orders can be canceled within 12 hours of purchase.

• After this time, orders enter processing and cannot be canceled or modified.

• A 30% cancellation fee applies to cancellations made within the 12-hour window to cover processing and administrative costs.