Shipping policy
1. Delivery Time
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Orders are typically delivered within 6–12 business days after dispatch.
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A tracking number will be provided once your order ships.
2. Responsibility
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LunaPack is not responsible for:
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Carrier delays
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Packages marked as “delivered” but lost, stolen, or misdelivered
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Incorrect shipping addresses provided by the customer
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3. Lost in Transit
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If a package is lost during transit (but not marked as delivered), please contact us at lunapackofficial@gmail.com.
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A replacement may be offered at our discretion.
4. Incorrect Shipping Address
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Customers must ensure their address details are correct before placing an order.
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To update an address, email lunapackofficial@gmail.com within 12 hours of purchase.
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After this period, if the address is incorrect and the package cannot be delivered, no refund or compensation will be provided.